Active Listening

Active Listening

Active Listening: Establishing trust and clarity as the basis for honest communication It is not a simple skill, but it is one that can be learned and mastered. Active listening requires you to pay keen attention to what the other is really saying and meaning, and...
What Do These Demographics Say To You?

What Do These Demographics Say To You?

Check out the PEW Research Center’s graph below. Click on the “US” and “Percent” to see what the population will look like in the US in the next 20 years or so… In the next 15 years, the over 65’s will grow from 14% to nearly...
Complaint in the Office

Complaint in the Office

THERE is the ideal life, and then there is life as it really exists. We have various ways of expressing discontent over this inevitable gap, and one of the most common is complaining. Courtney Wirth   The workplace is no exception. “The office is too hot or...